“As an Australian manufacturer, Safer Storage Systems engaged Business Monitor to tighten up our procedures and align them with the ISO 9001 Quality Management Systems standard, with the goal of achieving certification in the future. This development was new for our business and team, so finding the most knowledgeable company to guide us through the process was essential.

Dianne and her team were fantastic from the start. Together, we developed a quality management team within SSS and held regular, productive meetings to build our plan. They helped us identify the policies and procedures we were missing and supported us in creating them in a way that suited our business. They also explained all the key aspects needed to prepare for ISO 9001 certification - what is required, what auditors look for, and how to put processes into practice rather than just documenting them.

Business Monitor were always contactable, extremely supportive, and it was clear how passionate they are about their work. I would highly recommend them to any organisation looking to align with ISO 9001 and set themselves up properly for future certification.”